Shipping Delivery Info
Required Delivery Information
The
delivery information includes full name, correct Street Address, email
address, post code and phone number. If the either address or phone
number isn't correct, you won't receive the items, you will be
responsible for the lost.
Shipping options and charges
Shipping
your purchases on time is very important to us. To make sure you
receive your purchases as soon as possible, the items mostly will be
shipped by EMS(if EMS can't arrive,we will use DHL,UPS,TNT,FEDEX,China Post). We're glad to offer international shipping to
most places in the world.
Process time of your order
All
items are dispatched within 1-2 business day of placing your order,
subject to payment verification. Upon shipment, you will receive a
shipment confirmation e-mail with the carrier and order tracking
information.
Note: All
orders are processed and delivered Monday through Friday, excluding
holidays. We cannot be responsible for unanticipated delays, such as
holidays or incorrect addresses. And we recommend that someone be
available to accept the package. If you are not able to sign for
delivery at home we suggest having parcels sent to your workplace.
Track your order
When
the order has been dispatched, we'll email you the tracking code and
express website in 48-72 hours which you can check the items online.
Please
note that we can only ship your order by ZIP CODE address, and PO Boxes
or similar addresses are not available for shipping.
Get your order
The
shipping time varies based on where you are located and whether the
product you order is in stock. Normally, you will get the items in 8-9
business days after you finish placing the order. Please pay attention
with your account at anytime. If you don't receive your order in 10
days, contact Local Post Office A.S.A.P. immediately. You can also
contact our customer service team; we will make every effort to serve
with you.
Sign for the delivery
A
signature is required for your delivery. But if you are not available
the couriers may try one of your family members. If you and your family
members are unavailable, they will take the parcel back and send the
order next day.
Refuse a shipment
If
you refuse to sign the order for some reason or if the package was
automatically returned after several times unsuccessfully delivery (due
to you are not available or you provided a wrong or incomplete delivery
address to us), your order will be cancelled and refund will be made to
the credit card used for your order. And 30% of the merchandise price
will be charged by you and shipping charges will also not be refunded.
Unfortunately!
Non-returnable items in a refused order will not be accepted upon
return to us. These orders will be sent back to you unopened.
Taxes & Customs Duties
We
currently ship to over 200 countries across the globe and most
countries allow free trade over the internet and will not charge any
customs duty whatsoever for small packages entering the country.
All
items in our online store are sold on a Delivery Duty Unpaid basis,
which means that, all relevant duties and taxes may be imposed by some
countries. Customers are liable for any applicable custom duties or
taxes that may be imposed on a delivery in the destination country.
In addition, if you wish to make an exchange, you would be also responsible for taxes and duties on the replacement item.
