Return & Exchange

We are absolutely confident that you will enjoy an easy exchange or return experience!

All items are quality controlled and checked for any faults before they are dispatched. If for any reason you are dissatisfied with your purchase, feel free to contact us via E -mail. You need to send pictures of the item to our mail box. The email subject should be named with "Order No." so that we can give you a quick reply (Many thanks!). 

Do make sure that you request the Returns Merchandise Authorization within 7 days of receipt for exchange or refund. Your timely return of unworn, unwashed, or defective items should include the vendor packaging and tags and must be in the same condition as when it was received. Returns that are damaged, soiled or altered cannot be accepted and will be sent back to you.

If you wish to return your purchase, we're sorry that you may pay 30% of item's price as our poundage and restocking fee for your returned items. The return shipping costs are also the responsibility of the customers.

Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reasons for return. 

Once your return is received and inspected by the fulfillment centers, your refund will be processed and automatically applied to your original purchasing credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 or more business days after your credit is applied for it to post to your account

Exchange requests must be made within 7 days of receiving the order.

Specify the exchange item and the new model or size in your email to the customer service center. Items must be in original condition and unworn to be accepted as a return.

Availability of replacement item is not guaranteed. You will receive an e-mail confirmation upon the completion of exchange processing.

If you wish to exchange your purchase, the exchange shipping costs are the responsibility of the customers. And it will be charged 48 Euro.

If you wish to cancel the order to refund, please contact us immediately. Cancelled orders that haven't been shipped will be refunded with a deduction of a 10% of the order(s) total price as cancellation fee, which is charged to cover administrative costs and transaction fees involved in the cancellation of order(s). 

a) We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

b) If you wish to return or exchange the item(s) you've ordered form us, you must deliver it/them by your local post office. We cannot be responsible for packages lost in transit. Once your return has been received and processed, you will be notified by email. 

c) We don't accept the returning of Sale and Onlne Clearance item(s). If you dissatisfied with your purchase, you can exchange the items in a different size or color (only applies to the same style you purchased).

If you have further questions or concerns, please feel free to contact us. Our loyal customer service team will be always with you.